Questions and Answers

Most things in life are complicated. Auto body work and collision repair are no different. Whether your question is insurance related, specific to our repair process, or about the care of your vehicle after it leaves our shop, we’re here to help with an informative answer to give you confidence and peace of mind.

If your question is not listed here, simply ask it using the form below and we’ll get back to you shortly with the information you need.

Where do I get a claim number?

Claim numbers are issued by your insurance company at the time you report your accident. Bring your claim number with you when you come in to begin the repair process, we will do the rest.

Are you open on Saturdays?

We are open Monday through Friday 7:30 to 5:30 and Saturday by appointment.

Will the parts be ordered before I drop my vehicle off for repair?

Absolutely. We generally order your vehicle’s parts at the time that we write the estimate and schedule your vehicle for drop-off a couple of days later unless your vehicle is found unsafe to drive, then we would help you arrange for a rental vehicle as soon as possible. This enables us to provide quicker turnaround time.

If my vehicle's frame is damaged, is it a total loss?

No, a car is a total loss only when the cost of repairs exceeds your insurance company’s determined value of your vehicle. Frame repair is a precise process that should only be accomplished by highly trained, skilled and certified technicians. Today, most cars are built using Unibody (frame and body as one) construction. This type of vehicle requires state of the art equipment and state of the industry technicians to complete a safe and durable repair. Utilizing laser computer measuring systems, we can return your vehicle to original factory specifications. If it is determined that a frame section is damaged beyond repair, our AWS-certified (American Welding Society) technicians can remove and replace the damaged section.

Can you match my vehicle's exact paint color?

Today’s modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

Can I get other service work done on my vehicle while it is in the body shop?

Yes. Just let your advisor know what other work you would like done so that he or she can make the necessary arrangements.

How long will the repairs to my vehicle take?

Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle.

Can I get a ride back home or to work when I drop off my vehicle for repair?

Yes, we would be happy to provide this service to you. We want each customer’s visit to be a positive experience and will work diligently towards that goal. We provide a pickup and delivery service.

Can I get a rental car?

If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

How will I know when the repairs to my vehicle are done?

You will be notified when your vehicle is ready to be picked up. You can also check this website. You will see a message next to the last picture of your vehicle telling you that your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.

Is there a warranty on repairs to my vehicle?

Yes. We guarantee all repairs with a Lifetime Warranty.

Do I have to pay a deductible?

The amount of deductible that you will be responsible for is determined by your insurance policy. If you aren’t sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.

Who do I pay my deductible to?

If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle.

What forms of payment do you accept?

The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa, MasterCard, and Discover. We except cash, but do not accept checks.

What are "Betterment Charges"?

Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.

How soon after repairs are made can I wash my vehicle?



DO · Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. · Always use clean fresh water. · Wash your vehicle in the shade

DON’T · Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. · Do not “dry wipe” your vehicle. Dry wiping can scratch the finish. · Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. · Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. · Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. · Do not scrape ice or snow from the newly painted surface.


DON’T · Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.

Have a question we haven’t answered yet?

Contact us, and we’ll answer it.